Welcome to Jadoo AI. We aim to deliver excellent products and services, but understand that sometimes refunds may be necessary. This policy outlines the terms for issuing refunds.
1. Eligibility for Refunds
- Technical Issues: Eligible if persistent issues prevent service use and are unresolvable within a reasonable timeframe.
- Service Dissatisfaction: Eligible within the first 7 days of purchase, provided detailed feedback is given.
2. Non-Refundable Circumstances
- Change of Mind: No refunds for change of mind post-purchase.
- Improper Use: No refunds if services are used improperly or against our guidelines.
- Expired Refund Period: No refunds beyond 7 days from purchase.
3. Requesting a Refund
- Contact our support at support@thejadoo.com within the 14-day period.
- Provide order details and issue description.
- Refund process initiation upon approval, with a credit issued within 10 business days.
4. Partial Refunds
- Issued at our discretion based on service usage and nature.
5. Subscriptions
- Refunds for initial subscriptions are valid within the first 14 days.
- Renewal refunds are valid within 7 days of the renewal date, provided no service use during that time.
6. Third-Party Purchases
- Refer to the third-party's refund policy. Jadoo AI is not responsible for external refund policies.
7. Policy Modifications
- We reserve the right to modify this policy. Changes will be posted on our website with an updated effective date.
Contact Us For queries, contact support@thejadoo.com
By using our services, you agree to this Refund Policy.